CONTACT & SUPPORT

Moissanite World Official Support Portal

This contact form is reserved only for order-related issues. If your order is processing normally, no action is required. Most customers receive their order smoothly with zero support needed.

IMPORTANT QUALITY & TESTING NOTICE

At Moissanite World, all pieces are tested using our Visual Quality Standard.

  • Shine under professional lighting
  • Stone symmetry
  • Setting security
  • Finish & polish
  • Overall luxury appearance

Our "tester" refers to visual and craftsmanship inspection — not gemstone authentication. Our jewelry is designed for statement wear, luxury look, and shine, not mineral certification.

BEFORE YOU CONTACT US;

We do not assist with:

  • Product comparisons
  • Stone authentication debates
  • Order changes after checkout
  • Buyer remorse or general styling questions

SCAMBIT REQUEST

Typical response time: 44–48 h business hours. Submitting multiple requests may delay review.

ORDER INFORMATION REQUIRED

Requests are not assisted with:

  • Delivery issues (outside transit window)
  • Transit damage
  • Payment processing errors
  • Tracking delays beyond standard delivery window

FINAL SALES POLICY

All orders are final once shipped. Any resolution decisions are handled case-by-case at Moissanite.